Estudios de caso
A multinational technology company was developing a safety feature for virtual reality products, but the feature consumed a large amount of device battery power, significantly reducing total usage time. The client needed to assess whether decreasing the visual quality of the feature to prolong device runtime would impact the user experience and, most importantly, user safety. Our team was retained to independently evaluate the safety of the client's product under different parameters affecting its visual quality.
To appropriately evaluate product safety, our team needed to consider a variety of behaviors and circumstances that could possibly present a risk to user safety, including:
Our team designed a series of tests to measure how visual quality impacts product users' ability to perform these types of behaviors. We set up an obstacle course, developed computerized tasks to assess reaction times, outfitted study participants with motion capture sensors to track real-time body movement and posture during the test, and interviewed study participants about their experience with the product.
Our work provided the client with scientific, legally defensible data they needed to ensure product safety and improve the user experience of their product.
Blake Pellman, PhD
Investigador sénior de experiencia del usuario
Human Factors Group
+1 564 215 2118
[email protected]
> User Experience Research Laboratories (URL)
Ofrecemos soporte de investigación en experiencia del usuario (UX) a medida y "llave en mano", en función de métodos científicos y décadas de experiencia en análisis de fallas, lo que les permite a los clientes tomar decisiones defendibles y basadas en hechos con respecto a los productos. Nuestros expertos aprovechan al máximo sus recursos en las necesidades de investigación en UX, factores humanos o ergonomía, para respaldar el desarrollo y prueba de productos, el cumplimiento normativo y la defensa legal.
> Human Factors & User Experience
Brindamos análisis forenses de factores humanos y de fallas de productos, e investigaciones proactivas de seguridad del producto y experiencia del usuario (UX) a lo largo del ciclo de vida del producto. J.S. Held posee y dirige laboratorios de investigación de usuarios en la ciudad de Nueva York y Phoenix, Arizona.